Dear Mr. Loberant:

Thank you for writing to US. Im happy to have the chance to respond to your concerns.

Im sorry for the bag fee that was charged in error to your wife on April 19th. Ive requested a baggage fee refund for you. Your refund will be credited back to the original form of payment within three weeks. If you used a credit card, it may take up to two billing cycles for the refund to show on your statement.

You may check your refund status on usairways.com/refunds. Youll need your 13-digit ticket number: 03723106244524

We appreciate and value your business and look forward to serving you on a future US Airways flight.

Sincerely,


Rocio Reos
Representative Customer Relations
US Airways Corporate Office

Credit card refund
Refund status for ticket number: 0372310624452

We issued a $25.00 refund to your MASTERCARD credit card ending in 8183 for this ticket on May 16, 2013. Please allow 1-2 billing cycles for this refund to appear on your credit card statement.

Thanks for choosing US Airways. We look forward to seeing you on a future flight.

Well, it feels like a victory even though it was just US Air correcting its own error